Kirstie Johnson is a Senior Governance Officer at NYCPS within the Office of Pupil Transportation, bringing over 20 years of experience in NYC Government. Her career spans diverse modernization efforts, from developing a world-class contact center at NYC311 to digitizing processes for NYC DOB. Kirstie is passionate about driving digital transformation through innovative solutions and strategic partnerships, with a strong focus on change management. She believes that successful digital transformation starts with people. Kirstie resides in Brooklyn and is a reluctant dog owner to a handsome mutt called Hamilton.