Raphael Ortiz has been with the NYC Department of Education since 2018, building on 12 years of Apple Retail experience to deliver a hands-on, innovative approach to technology. Passionate about hardware internals, he disassembles devices, studies schematics, and reassembles from memory, while developing custom bash scripts and Terminal tools to optimize workflows. Known for his collaborative spirit, Raphael is always available to assist colleagues and share knowledge. He creates clear, jargon-free tutorials that empower users to troubleshoot macOS and iOS independently. Currently pursuing MDM administrator certification, he’s exploring zero-touch deployment and scalable device management for large environments.